Commitment Management
      Back to home
      1. Actionable Knowledge Base
      2. Supporting Participants
      3. Commitment Management

      How Do I Delete a Commitment?

      You might delete a commitment that you've created for testing purposes, when a participant is no longer with your client company, when a duplicate commitment had been made, or when someone has requested that their data is removed from the platform.

      How to Delete the Commitment

      Deleting a commitment will remove all associated data, including question responses, commitment ratings, and journal entries. The process does not delete the participant's account, or their past commitments.

      1. Navigate to the Session

      2. Click on the Participants Tab

      3. Select the Participant

      4. Access the "Delete" Button as seen below

      5. Click Delete

      6. Refresh your Reports (optional. Reports will refresh once per hour automatically) 
          1. Navigate to your Session (or any) report you'd like to refresh.
          2. Click the "Dashboard Actions" icon. This will be three vertical dots on the top of your report. 
          3. Click "Clear Cache and Refresh."
          4. Your report will now show the most up-to-date information!